This site collects some Personal Data from its Users.
This site and some of the material contained therein (press reviews, images, graphic designs, videos, audio, software, and any other form of intellectual property) may constitute works of the mind and therefore may be protected by copyright law.
The works for which the source is indicated are the exclusive property of the respective rights holders and their successors in title.
Materials published directly by Gay Center – Gay Help Line (press releases, events, videos, photos, and news) may be reproduced and distributed to the public, provided that the work is attributed to Gay Center – Gay Help Line and a link to the original page is provided.
Anyone wishing to use our content can request it by email by writing to: [email protected]
Gay Center - Gay Help Line intends to fully respect the intellectual property rights of third parties. If anyone believes their exclusive rights have been infringed, they can contact: [email protected] to obtain the removal of protected material.
Policy Summary
The site offers the option to subscribe to the newsletter by requesting the following information from all users: name or nickname, email address, and optionally, telephone number.
Users are free to decide whether to subscribe to the newsletter by independently completing the form provided after authorizing the processing of their personal data.
Managing contacts and sending messages
Firebase Cloud Messaging
Personal Data: various types of Data as specified in the privacy policy of the service
As regards the donation pages, the processing of personal data
takes place via the LUNDA service suite offered by Estratos Digital GmbH (Sommerhaidenweg
98, 1190 Vienna, Austria; Registration number: 544761w. Estratos' data management policy
Digital GmbH is available at: www.lundadonate.org/records-management-policy
Full policy
Data Controller:
Gay Center – Gay Help Line, Via Nicola Zabaglia n. 14 00153 Rome (RM) – Italy - CF 97461360584
Types of Data collected
Among the Personal Data collected by this site, either independently or through third parties, there are: Usage Data, Cookies.
Furthermore, if the user requests to subscribe to the newsletter, the following are requested: name or nickname, email address and, optionally, telephone number.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this site.
The Data requested by this site is optional. Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data is optional and which is mandatory are encouraged to contact the Data Controller.
Any use of Cookies – or other tracking tools – by this site or by the owners of third-party services used by this site, unless otherwise specified, is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this site and guarantees that he or she has the right to communicate or disseminate them, freeing the Data Controller from any liability towards third parties.
Method and place of processing of the collected data
Treatment methods
The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data. Processing is carried out using computer and/or electronic means, following organizational methods and procedures strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the operation of this site (administrative, legal, operator, and system administrator personnel) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may be requested from the Data Controller at any time.
Legal basis for processing
The Data Controller processes Personal Data relating to the User if one of the following conditions applies:
- the User has given consent for one or more specific purposes;
- processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
- processing is necessary for the pursuit of the legitimate interest of the Data Controller;
However, it is always possible to ask the Data Controller to clarify the specific legal basis for each processing operation and, in particular, to specify whether the processing is based on the law, provided for by a contract, or necessary to conclude a contract.
Place
The Data is processed at the Data Controller's operating offices and in any other locations where the parties involved in the processing are located. For further information, please contact the Data Controller.
The User's Personal Data may be transferred to a country other than their own. For further information on the place of processing, the User can refer to the section containing details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data. The User can verify whether one of the transfers described above is taking place by reviewing the section of this document relating to the details on the processing of Personal Data or by requesting information from the Data Controller by contacting him/her using the contact details provided at the beginning of this document.
Retention period
The Data is processed and stored for the time required by the purposes for which it was collected.
Therefore:
Personal Data collected for purposes related to the Data Controller's legitimate interest will be retained until such interest is fulfilled. Users may obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.
When processing is based on the User's consent, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. Furthermore, the Data Controller may be required to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiration of this period, the right to access, erasure, rectification, and the right to data portability can no longer be exercised.
Purpose of the Processing of Collected Data
User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Managing contacts and sending messages and Contacting the User.
To obtain further detailed information on the purposes of the processing and on the Personal Data specifically relevant to each purpose, the User can refer to the relevant sections of this document.
Details on the processing of personal data
Personal Data is collected for the following purposes and using the following services:
Contacting the User: The operator fills out the contact form, asking the user to provide the following optional information: name or nickname, geographic location (city, province), age, gender, sexual orientation, and gender identity. If the user wishes to access counseling services, the following information is mandatory: telephone number and/or email address.
Managing contacts and sending messages
User Rights
Access to consultancy services
Users may exercise certain rights with reference to the Data processed by the Data Controller.
In particular, the User has the right to:
- withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously expressed.
- Object to the processing of your data. Users may object to the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are provided in the section below.
- Access your Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing, and to receive a copy of the processed Data.
- Verify and request rectification. The User can verify the accuracy of their Data and request its updating or correction.
- Obtain restriction of processing. When certain conditions apply, the User may request that the processing of their Data be restricted. In this case, the Data Controller will not process the Data for any purpose other than its storage.
- obtain the deletion or removal of their Personal Data. Under certain conditions, the User may request that the Data Controller delete their Data.
- Receive your Data or have it transferred to another controller. The User has the right to receive his or her Data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transferred to another controller without hindrance. This provision applies when the Data is processed by automated means and the processing is based on the User's consent, on a contract to which the User is a party, or on contractual obligations related to it.
- File a complaint. The User may file a complaint with the competent data protection supervisory authority or take legal action.
Details on the right to object
When Personal Data is processed in the public interest, in the exercise of official authority vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.
Users are informed that, if their data is processed for direct marketing purposes, they can object to the processing without providing any justification. To find out whether the Data Controller processes data for direct marketing purposes, Users can refer to the relevant sections of this document.
How to exercise your rights
To exercise User rights, Users may direct a request to the Data Controller's contact details provided in this document. Requests are submitted free of charge and will be processed by the Data Controller as quickly as possible, in any case within one month.
Further information on treatment
Defense in court
The User's Personal Data may be used by the Data Controller in court or in the preparatory stages leading to possible legal action for the defense against abuse in the use of this site or related Services by the User.
The User declares to be aware that the Data Controller may be required to disclose the Data by order of the public authorities.
Specific information
Upon the User's request, in addition to the information contained in this privacy policy, this site may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For operational and maintenance purposes, this site and any third-party services it uses may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User's IP address.
Information not contained in this policy
Further information regarding the processing of Personal Data may be requested from the Data Controller at any time using the contact details.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this site and, where technically and legally feasible, by sending a notification to Users through one of the contact details available to the Data Controller. Therefore, please check this page regularly, referring to the date of the last modification indicated at the bottom.
If the changes affect processing whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.